Warranty

At Loyal Amigos Sdn Bhd, we stand behind the quality of our products. We offer warranties on selected items to ensure customer satisfaction and confidence in our offerings. Please read the following terms and conditions carefully to understand our warranty coverage.

Coverage

Our warranty applies to products that are found to be defective in material or workmanship under normal use during the warranty period. Coverage is limited to the original purchaser and is non-transferable unless stated otherwise.

Warranty Period

The warranty period varies by product category and brand. Please refer to the individual product description or packaging for specific warranty duration. If not specified, the default warranty period is 6 months from the date of purchase.

What Is Covered

• Manufacturing defects in material or workmanship
• Items received damaged or broken upon delivery (must be reported within 7 days)
• Functional failures not caused by misuse or external factors

What Is Not Covered

• Damage caused by misuse, abuse, or negligence
• Improper storage, handling, or installation
• Damage due to accidents, natural disasters, or unauthorized modifications
• Products without valid proof of purchase

Claim Process

1. Contact our customer support at sharon@loyalamigos.com or call +60125731148
2. Provide details of the issue, proof of purchase, and photos of the product (if applicable)
3. Our team will assess the claim and guide you through the next steps, including possible replacement or refund

Return Shipping

In most cases, customers are responsible for the return shipping of warranty claims unless the item was defective upon arrival. For eligible cases, we will provide return shipping instructions or cover the return cost.

Limitation of Liability

Our liability is limited to repair, replacement, or refund of the product under warranty. We are not liable for any indirect, incidental, or consequential damages arising from product failure or use.

Contact Us

If you have any questions regarding our warranty policy or need assistance with a warranty claim, please contact us:

Loyal Amigos Sdn Bhd
E-13A-08, Plaza Mont Kiara, No.2 Jalan Kiara, Mont Kiara 50480 Kuala Lumpur
Email: sharon@loyalamigos.com
Phone: +60125731148